You have a period of 14 days from the date of receipt of the package to return the product(s) received.

You are responsible for the shipping costs of the return package of the product(s). 

In the event that the product(s) received is/are defective and/or non-compliant, you can contact customer service by email ( so that a free return form can be sent to you to return the defective and/or non-compliant product(s).

To make a return request, please log into your customer area and click on "Request return" under "Orders" to declare your return. Once the return is approved, a return form can be printed, and attached to your return package. If you are in one of the countries where an automated return label can be issued, you will receive it by email. If not, you must return your package by post to the the following address:

Active Ants
Borchwerf 5
4704 RG Roosendaal

The Netherlands

In both cases, you must send us the product(s) within 14 days and include the return form specifying your order number.

The product(s) must be returned in their original packaging, in perfect condition. Any product returned incomplete, damaged, worn or soiled, will not be taken back.

Refund will be made within fourteen (14) days at the latest from the date on which you informed us of the return of the product. The refund may be deferred until the product is recovered by the FFT or until you provide us with proof of shipment of the product, whichever comes first. The refund will be made to the credit card used for the transaction. Return shipping costs + a 2,75€ handling fee will be deducted from the refund.

It is not possible to refund by transfer to another credit card.

The time it takes to transfer to your account may vary depending on the bank. Returns that have not been made by downloading a return form from the "Returns" section in your customer area (when you are logged in to the store), will be subject to a longer processing and refund.

It is not possible to exchange a product ordered online. We invite you to return the product ordered and to make a new order.
For further details, please view our terms of service